Zone Support
Get help with your virtual running challenges. Find answers to common questions, troubleshooting tips, and contact our support team.
Frequently Asked Questions
Find quick answers to the most common questions about Zone virtual run challenges.
Troubleshooting
Common issues and their solutions to help you get back to running.
App crashes or freezes
Try force-closing the app and reopening it. If the problem persists, restart your device. Make sure you have the latest version of the app installed.
Strava sync not working
Go to Profile > Settings > Connected Apps and disconnect/reconnect your Strava account. Ensure you have granted all necessary permissions.
Activity submission failed
Check your internet connection and try again. Make sure your image file is under 10MB and in a supported format (JPG, PNG).
Payment issues
Verify your payment method details are correct. Contact your bank if the card is being declined. Try using a different payment method.
Not receiving notifications
Check your device notification settings and ensure Zone is allowed to send notifications. Check your in-app notification preferences.
Still Need Help?
Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.